Last Updated: March 14, 2026
MPG Solutions ("we," "us," "our," or "Company") is committed to protecting your privacy and ensuring you have a positive experience on our platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our AI-powered virtual receptionist service.
This Privacy Policy applies to all personal information collected through our service and complies with the Personal Information Protection and Electronic Documents Act (PIPEDA) and the Personal Information Protection Act (PIPA) of Alberta.
When you interact with our virtual receptionist service, we collect:
We use the personal information we collect for the following purposes:
Your personal information is stored in the following systems:
We implement appropriate technical and organizational safeguards to protect your data, including encryption in transit and at rest where applicable. However, no method of transmission over the Internet or electronic storage is 100% secure.
We may share your personal information in the following circumstances:
We do not sell or rent your personal information to third parties for marketing purposes.
We retain personal information for as long as necessary to:
Upon request, we will delete your information, subject to legal retention requirements. Once deleted from active systems, data cannot be recovered.
Under PIPEDA and Alberta PIPA, you have the following rights:
You may request access to the personal information we hold about you. We will provide this information within 30 days of your request.
If you believe your personal information is inaccurate or incomplete, you may request that we correct it.
You may withdraw consent for optional data collection at any time. This does not affect the lawfulness of processing before withdrawal.
You have the right to file a complaint with your provincial privacy commissioner if you believe your privacy rights have been violated.
You may opt out of receiving promotional communications by following the unsubscribe instructions in our emails or contacting us directly.
Our service may use cookies and similar tracking technologies to:
You can control cookie settings through your browser. Note that disabling cookies may limit your ability to use certain features of our service.
Our website and service may contain links to third-party websites and services. We are not responsible for the privacy practices of these external sites. Please review their privacy policies before providing your information.
Our service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will delete it immediately.
Your information may be transferred to and stored in countries other than Canada. By using our service, you consent to the transfer of your information to countries that may not have the same level of privacy protection as Canada. We ensure transfers comply with applicable privacy laws.
We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These include:
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of material changes by updating the "Last Updated" date and, where appropriate, sending a notice to your email address. Your continued use of our service after changes constitutes your acceptance of the updated Privacy Policy.
If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have privacy-related complaints, please contact us:
MPG Solutions
Email: z.amponsah@mpgsolutions.ca
Location: Edmonton, Alberta, Canada
We will respond to privacy inquiries within 30 days.