Welcome back
Calls this month
47
↑ 12% from last month
Appointments booked
12
↑ 3 this week
Emergencies handled
3
100% escalated
Avg response time
2.4s
Under 3s target ✓
Recent Activity
Inbound call — Sarah M. booked furnace inspection2 hours ago
Emergency — Burst pipe escalated to owner5 hours ago
SMS follow-up sent to Mike R. — drain cleaningYesterday
Appointment confirmed — Johnson residence, Mar 30Yesterday
Missed call — After hours, voicemail left2 days ago
Call Log
| Date / Time | Caller | Phone | Reason | Status | Duration |
|---|
Appointments
Messages
Settings
Business Information
Business NameNorthside Plumbing & Heating Ltd.
Emailinfo@northsideplumbing.ca
Phone780-462-8834
Business HoursMon–Fri 7:00 AM – 6:00 PM, Sat 8:00 AM – 2:00 PM
Address10544 115 St NW, Edmonton, AB T5H 3K6
OwnerMarcus Reid
License #AB-PLB-2019-04827
Notifications
Email notifications
SMS notifications
WhatsApp notifications
Plan
Current planFounding Member — $297/mo
StatusActive
Billing date1st of each month
Member sinceFebruary 14, 2026
Referrals2 active ($100 earned)